This guide will show you how to access and interpret Orlo's Chatbot Analytics Report. Learn how to understand key performance indicators like deflection rate, popular topics, and the number of questions your chatbot answers over time.
Things to consider ✅
- Users will need to be an Admin in Orlo to access the Chatbot Analytics Report, which can be configured in the 'User Settings' in Orlo.
Benefits 🙌
- Measure Chatbot Effectiveness and Identify Areas for Improvement - The Chatbot Report provides essential data on chatbot performance, including the deflection rate, common user inquiries, feedback data, and total questions answered over time. Helping to identify the strengths and weaknesses of your Chatbot over time.
How to Run a Chatbot Report
1) Navigate to the 'Settings' dropdown and select the Chatbot icon in the 'Company Settings' area.
2) In the 'Bots' area, click on the 'View Report' button to load the Chatbot Report.
3) The report will automatically default to the last 30 days, however, users can edit the date range by clicking on the 
icon, where users can filter this in the following ways:
- Weekly
- Monthly
- Quarterly
- Custom Time Period
Recommendation 💡
Take a look at our Chatbot Report Glossary explaining the different metrics that are available in the report.