Firewall restrictions can sometimes interfere with Orlo's full functionality. Please have your IT administrator allow the following domains to avoid potential issues.
Recommendation 💡
- We recommend getting this set up straight away when you join as an Orlo customer to minimise any risk of not being able to access the core platform areas.
Domains to Allow:
To ensure Orlo works correctly and you can access all its features, please ensure the following domains are added to your 'Allow List' in your network or firewall settings.
Core Orlo Platform Access:
www.orlo.app
app.socialsignin.co.uk and api.orlo.app *
ws.socialsignin.net and ws.orlo.app *
Enhanced Features & User Experience (Google Services):
*.firebaseio.com
googleapis.com
firestore.googleapis.com
www.googleapis.com
File Storage & Delivery (Amazon Web Services):
amazonnaws.com
filebox-bc764e08f3d5.s3.eu-west-1.amazonaws.com
website-app.s3.amazonaws.com
S3.amazonaws.com (file uploads)
cloudfront.net
images.socialsignin.net (linkedin image post hosting)
Content Library / File Uploads:
cdn.uploads.orlo.app
cloud.uploads.orlo.app
static.uploads.orlo.app
upload.uploads.orlo.app
*.amazonaws.com (or alternatively socialsignin-file-library.s3-eu-west-1.amazonaws.com and filestack-uploads-persist-production.s3.amazonaws.com)
Photo Editor:
api.photoeditorsdk.com
Social networks:
These are specific to Facebook and Twitter -
pbs.twimg.com (images imported from twitter)
*.fbcdn.net (images from imported facebook posts)
Live Chat:
*.firebaseio.com (websockets)
live-chat-cdn.orlo.app
europe-west1-production-orlo-live-chat-uk.cloudfunctions.net
live-chat-assets.socialsignin.net
securetoken.googleapis.com
www.googleapis.com
firestore.googleapis.com
production-orlo-live-chat-uk.firebaseapp.com
live-chat-cdn.socialsignin.net
Diagnostics:
logs-01.loggly.com - used for logging diagnostics/errors
capture.trackjs.com - used for logging diagnostics/errors
If you encounter any difficulties while allowing these domains, please reach out to our support team via Email or Live Chat!