Leverage AI to automatically filter and hide sensitive images from your Orlo Inbox
Things to consider ✅
- Sensitive Image Detection is an optional paid add-on. If you'd like to enable this feature, please contact your Customer Success Manager (CSM) for details.
Benefits 🙌
- Safeguards Staff Wellbeing - Sensitive Image Detection acts as a crucial barrier, automatically scanning and hiding potentially disturbing or offensive images from frontline customer service agents, helping to protect staff.
What is Sensitive Image Detection?
Sensitive Image Detection (SID) is an advanced AI-powered technology used to automatically identify and filter out images containing content that is deemed inappropriate, disturbing, or offensive.
How does this work in Orlo?
- Automatic Hiding: If the AI detects content that matches its sensitive criteria, the image is automatically blurred or hidden from the immediate view of the agent in the Orlo Inbox.
- Agent Control: Agents then have the option to reveal the hidden image if necessary for context, by typing the word "REVEAL". This can then be re-hidden.
