Take control of your social media message assignment with Push Mode. Allowing you to specify how many messages are delivered to agents before automatic reassignment. Learn how to configure Push Mode effectively with this help guide!
Things to consider ✅
- It may be beneficial to use Orlo's inbox report to look at the number of messages you are receiving before determining your queue size for each agent
- For push mode to work, all agents must be online and using push mode to receive their messages
- Turning on push mode will affect all users and social accounts
How to access Push Mode Settings:
- Navigate to the menu in the top right-hand corner ➡️ Click 'Settings' ➡️ Click 'Inbox Push Mode'
Enabling push mode settings:
1) You can enable push mode settings for all users and social media accounts. To enable push mode, select 'True'. You can also change your maximum queue size for users which determines the number of messages they can be assigned before being at full capacity
2)In the Inbox, you have the option to place conversations on hold, both internally and externally, while you await additional information. When using push mode, you can also customise how long messages remain on hold before they are automatically resolved or returned to your normal queue. You can select from two options: 'Take off Hold' or 'Resolved'.
3) Once you have edited your options click 'Save Changes' in the top right-hand corner.
Now you have saved your Push Mode Settings, you can see how Push Mode works in the inbox in our Push Mode in the Inbox guide!