This guide will walk you through accessing the Social Performance Report for social media posts linked to your projects to understand the effectiveness of your posts.
Things to consider ✅
- To access the Voice of the Community area, users will need the 'View VOC Module' and 'Manage VOC Projects' permissions enabled in the 'User Settings' area.
- To access the Voice of the Community Reports, users will need to enable the 'VOC Reporting' permission in the 'User Settings' area.
- Take a look at our Social Performance Report Glossary, which explains all the stats in the report.
- Take a look at our Project Overview guide to see how you can create social media content for your project.
In this article:
1. Navigating the Project Area
2. Viewing the Social Performance Report
3. Exporting the Social Performance Report
Navigating to the project area:
1) To access the Voice of the Community module, users will need to navigate to the 'Voice of the Community' button on the top dashboard. Users can then click on the 'Projects' button on the left-hand side navigation bar.
2) Users should then choose the project associated with the posts for which they want to view the Social Performance Report. By clicking on the project name, this will take users to the main project overview area.
Viewing the Social Performance Report:
1) To access the Social Performance Report within the project area, users can click on the 'Social Performance' button located in the project area.
Exporting the Social Performance Report:
1) To export a Social Performance Report, users can do a simple export by selecting the 'Export' button, or automate the report to be sent either weekly or monthly to chosen email addresses, which can be done by selecting the 'Automate Report' button.
This will then send a download via email to the recipients on the automated report alert.