This article explains how to analyse the comments and direct messages (DMs) pulled into your project via an inbox stream.
Things to consider ✅
- To access the Voice of the Community area, users will need the 'View VOC Module' and 'Manage VOC Projects' permissions enabled in the 'User Settings' area.
- To access the Voice of the Community Reports, users will need to enable the 'VOC Reporting' permission in the 'User Settings' area.
- Take a look at our Inbox Analysis Glossary, which explains all the stats in the report.
- Take a look at our Creating a Project guide to see how to set up Inbox Streams.
In this article:
1. Navigating to the project area
2. Viewing the Inbox Analysis Report
3. Exporting the Inbox Analysis Report
Navigating to the project area:
1) To access the Voice of the Community module, users will need to navigate to the 'Voice of the Community' button on the top dashboard. Users can then click on the 'Projects' button on the left-hand side navigation bar.
2) Users should then choose the project associated with the Inbox Analysis for which they want to view the statistics. By clicking on the project name, this will take users to the main project overview area.
Viewing the Inbox Analysis Report:
1) To view the Inbox Analysis report, users will need to select the 'Inbox Analysis' button at the top of the project overview area, which includes stats such as the total number of messages, top tags, top engagers and sentiment data.
Exporting the Inbox Analysis Report:
1) To export the Inbox Analysis Report, users can do a simple export by selecting the 'Export' button, or automate the report to be sent either weekly or monthly to chosen email addresses, which can be done by selecting the 'Automate Report' button.
This will then send a download via email to the recipients on the automated report alert.