Learn how to utilise Orlo's Inbox Spam Filter to automatically hide irrelevant or unsolicited messages. This helpful guide outlines how to mark content as spam and maintain a clear, manageable inbox for your team.
Things to consider ✅
- The spam tool is designed to learn and improve with every use. As you continue to mark messages as spam, the tool's accuracy will increase, leading to more messages being automatically categorised in the future
- Spam detection works on all channels but will work separately for each one. So, for example, there will be one spam detection for Facebook and another for X
- You can mark/unmark messages as spam in both individual AND conversation mode
- The filter for spam messages can only be found in individual mode within the inbox
In this article
- How to mark a message as Spam
- How to unmark a message as Spam
- How to use the filters to see only Spam messages
How to mark a message as Spam
- Click on 'Inbox' on the top bar, then locate and click on the message you would like to mark as spam
- Within the message, click
to mark the message as spam - A notification will then show 'message successfully marked as spam'
How to unmark a message as Spam
- Click on 'Inbox' on the top bar, then locate and click on the message you would like to unmark as spam
- Within the message, click
to unmark the message as spam
How to use the filters to only see Spam messages
- Click on 'Inbox' on the top bar, then 'Add Filter' on the left-hand side
- Scroll down to 'Spam Messages', then click 'Only spam', then 'Apply Filters'