Survey Reporting
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      Survey Response Report Glossary

      This article breaks down the key statistics available in the Survey Response report. You'll learn how these stats help you understand how people answered your survey and your completion rates.

      Things to consider ✅

      • To access the Voice of the Community area, users will need the 'View VOC Module' and 'Manage VOC Projects' permissions enabled in the 'User Settings' area.

      • To access the Voice of the Community Reports, users will need to enable the 'VOC Reporting' permission in the 'User Settings' area. 

       

      Survey Response Report Glossary 📖

       

      Overall Survey Statistics

      • Total Survey Responses: The total number of unique submissions received for a given survey. This represents the raw count of completed surveys.

      • Survey Completion Rate: The percentage of respondents who started the survey and completed it to the very end.

        It is calculated as (Total Survey Responses / Number of Survey Starts) * 100. A higher completion rate indicates a well-designed and engaging survey.

      • Survey Drop-off Rate: The percentage of respondents who started the survey but did not complete it. This metric helps identify points in the survey where respondents might be abandoning it, potentially due to length, complexity, or irrelevant questions.

        It is calculated as (Number of Survey Starts - Total Survey Responses / Number of Survey Starts) * 100.

      • Survey Engagement (Clicks and Complete): A measure of how actively participants interacted with the survey. "Clicks" typically refers to the total number of people who have clicked on the Survey link, while "Complete" refers to finishing the Survey. 

      • Survey Responses Over Time: A visualisation or data point showing the distribution of survey responses collected over a specific period (e.g., daily, weekly). This helps identify trends, peak response times, and the overall duration of the survey's active period.

      Per Question Breakdown Options

      The following definitions describe the types of questions used in the survey and how their responses are typically presented in the report:

      • Rating Scale: A question type that asks respondents to rate something on a numerical or descriptive scale (e.g., 1 to 5, "Strongly Disagree" to "Strongly Agree"). The breakdown usually shows the distribution of responses across each point on the scale, often with averages or percentages for each rating.

      • Checkbox: A question type that allows respondents to select multiple options from a predefined list. 

      • Radio Button Group: A question type that presents a list of options, but only allows respondents to select one choice from the predefined list. 

      • Yes/No (Boolean): A simple question type that offers only two possible responses: "Yes" or "No." The breakdown will show the count or percentage of respondents who chose "Yes" and those who chose "No."

      • Multi-select Dropdown: Similar to a checkbox question, this allows respondents to select multiple options from a dropdown list. The breakdown will present the frequency or percentage of each selected option, much like a checkbox question.

      • Dropdown: A question type where respondents select one option from a predefined list presented in a dropdown menu. The breakdown will show the count or percentage of respondents who selected each specific option, similar to a radio button group.

      • Single-line Text: A question type that allows respondents to provide a short, free-form text answer (e.g., a name, an email address, a brief comment). The breakdown in the report will show any themes related to this. 

      • Long Text: A question type that allows respondents to provide an extended, free-form text answer (e.g., detailed feedback, suggestions). Similar to single-line text, this will be presented showing themes from the answers.