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Message Redaction

This video demonstrates how to redact sensitive or offensive content in inbox messages, helping to protect agents.

Things to consider ✅

  • Non-admin users will need the 'Message Inbox Redaction' permission enabled in the 'User Settings' to redact messages in the inbox. Any admins will be able to do this without the permission being enabled. 

  • Inbox redaction is for inbound messages only. 

 

Prefer step-by-step instructions? Take a look at our help guide here.