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Redact Community Mentions

This video demonstrates how to redact sensitive or offensive content in inbox messages, helping to protect agents.

Things to consider ✅

  • Non-admin users will need the 'Message Inbox Redaction' permission enabled in the 'User Settings' to redact messages in the inbox. Admins can do this without enabling the permission. 

  • Inbox redaction is for inbound messages only. 

Prefer step-by-step instructions? Take a look at our help guide here.