Redact Community Mentions
This video demonstrates how to redact sensitive or offensive content in inbox messages, helping to protect agents.
Things to consider ✅
- Non-admin users will need the 'Message Inbox Redaction' permission enabled in the 'User Settings' to redact messages in the inbox. Admins can do this without enabling the permission.
![]()
- Inbox redaction is for inbound messages only.
Prefer step-by-step instructions? Take a look at our help guide here.