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Profile Information In the Inbox

This video shows you how to view public profile information for contacts in your Inbox across your digital conversations.

Things to consider ✅

  • Users will need the 'View Inbox' and  'Reply' permissions enabled in the 'User Permissions' area to access the inbox and add profile tags and notes. 


  • Due to privacy settings, the Facebook API may occasionally be unable to display the profile name of private accounts.

 

Prefer step-by-step instructions? Take a look at our help guide here.