Profile Information In the Inbox
This video shows you how to view public profile information for contacts in your Inbox across your digital conversations.
Things to consider ✅
- Users will need the 'View Inbox' and 'Reply' permissions enabled in the 'User Permissions' area to access the inbox and add profile tags and notes.
- Due to privacy settings, the Facebook API may occasionally be unable to display the profile name of private accounts.
Prefer step-by-step instructions? Take a look at our help guide here.