Replying to Inbox Messages - New Inbox
This video shows users how to answer inbound messages for digital conversations through the Inbox in Orlo
Things to consider ✅
- On Facebook Messenger, agents have a seven-day window to reply to private messages via the API. After this period, the conversation session expires, and agents can no longer respond.
- Due to privacy settings, the Facebook API may occasionally be unable to display the profile name of private accounts.
Prefer step-by-step instructions? Take a look at our help guides here.