Setting Up Office Hours
This video shows you how to set up office hours for your Orlo-connected accounts, ensuring your response metrics accurately reflect your organisation's working hours.
Recommendation 💡
Setting up office hours is key for making your reporting on response times in the Orlo inbox as accurate as possible if you respond to social messages within particular hours.
Things to consider ✅
- You can select office hours across all your accounts or specific social media accounts
- You also have the option to include or exclude response times for messages that come in out of hours (if you want to use the office hours feature, we recommend setting this to 'No').
You can also access our help guide here.