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Survey Report 

In this video, you'll learn how to run a Survey Report for CSAT and NPS surveys. These surveys, sent via Facebook and X private messages, help you understand feedback on service areas and interactions.

Things to consider ✅

  • To view the Survey Report users will need the 'View Survey Report' enabled in the 'User Permissions' area 

 

Prefer step-by-step instructions? Take a look at our help guide here.