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      Chatbot Topic Report Glossary

      • Start/End Date: Set the date range of the report.
      • Feedback: Choose which feedback to show (Positive/Negative/None).
      • Handover: Choose to show either chats that were or were not handed over to an agent (or both).
      • Confidence: How confident Orlo was that the response given was the correct based on the visitors query (on a scale of 0.00 to 1).
      • Search by Query Text: Keyword search the queries received by the visitor.
      • Topics: Filter the report to specific Topics the chatbot used to respond to a query.
      • URLs: Filter the report to specific URLs that the visitor was on when they began the chat.
      • Widgets: Filter the report to one or more widgets that may be running chatbots.

       

      • Query Text: The text entered by the visitor that the chatbot responded to.
      • Matched Intent: The topic the chatbot responded with.
      • Confidence: How confident Orlo was that the response given was the correct based on the visitors query (on a scale of 0.00 to 1).
      • Feedback: What (if any) feedback was given by the visitor in response to the chatbots topic reply (Positive/Negative/None).
      • Handover: Whether or not the chatbot handed the chat over to an agent (Yes/No).
      • Count: The amount of times the chatbot has used a topic, resulting in the same feedback and handover status