Inbox Audit Trail

Knowing what actions have taken place on an inbound message can be essential for keeping track of who may have dealt with a message, or managed it from start to finish

To access the Audit Trail of an Inbox message, first you will need to open the message and click on the new icon in the top toolbar:

This will then open up the below window, displaying all of the activites that have occured in relation to the selected message, including the timestamp of the activity and the user responsible and the ability to export the audit as an Excel file:

Below is a list of the current actions Orlo tracks against Inbox messages: