Contact Support

For any support questions you may have, please get in touch with us between 08:00 and 18:00 Monday to Friday.


You can contact us by:


Telephone: 0121 368 1420 

As well as Live Chat:


Out of hours emergency line:


Our out of hours line can be used to report service outages only. For all other issues, please use our normal service line within working hours, or send us an email to

For out of hours emergencies please call: 0121 368 1435