Live Chat Audit Trail

Knowing what actions have taken place on a Live Chat conversation can be essential for keeping track of who may have dealt with a message, or managed it from start to finish.

To access the Audit Trail of a Live Chat message, first you will need to open the message in the Inbox and click on the Audit icon in the top toolbar:

This will then open up the below window, displaying all of the activites that have occured in relation to the selected message, including the timestamp of the activity and the user responsible and the ability to export the audit as an Excel file: